Chargebacks are a vital part of card management, requiring innovative solutions to ensure cases are handled in an accurate and expedient manner.

Exception360 is a workflow-based exception processing system that automates the chargeback process. Exception360 utilizes Planet Group's Workpoint Business Process Management (BPM) software to orchestrate and automate the end-to-end chargeback business, resulting in a reduction in operational costs and manpower to processing items, while ensuring financial control.



Chargeback process model