IT Management Automation

This Workpoint customer is a global solutions provider focused exclusively on helping customers achieve and sustain the availability of information systems that support critical business processes. Based upon 25 years of expertise in server and services technology for continuous availability, they are a trusted solutions provider to customers in manufacturing, life sciences, telecommunications, financial services, public safety and transportation and logistics.

Workpoint provides an embeddable BPM solution for one of their services platforms for IT management. The company required highly scalable BPM that could deliver distributing capabilities for their platform's user portal. Their exhaustive search found several products that offered good, basic features under the hood, but after evaluating several solutions, they ultimately chose Workpoint because it was the superior choice.

Specifically, Workpoint supports customer-specific management processes that are configured as part of the services package offered its customers. Moreover, with Workpoint's flexible component-based architecture and open APIs, their solution can seamlessly integrate business applications across the enterprise. They are able to integrate with a variety of enterprise systems, applications and tools without sacrificing scalability and benefit from the flexibility Workpoint provided them.