Healthcare providers carry out hundreds, if not thousands, of unique processes on a daily basis in order to complete their work. To fulfill HIPPA and other compliance issues, every process is comprised of its own set of forms and steps that must be tracked and monitored. Many healthcare organizations have already invested in IT systems to execute these core functions, however, when these systems are presented with an exception or unpredictable event, they are often handled manually—slowing productivity and cash flow. Business process management (BPM) is poised to change all of this. More than a means to eliminate paperwork and more than just a work automation system, BPM is set to have a major impact on healthcare providers by providing consistency across the organization, ensuring steps are done accurately, in the proper order and a timely fashion. BPM coordinates all aspects of a process—people, rules, tasks and systems into a cohesive whole. Among other benefits, it can deliver a significant reduction in medical errors and help healthcare organizations gain better control of clinical care costs.
Workpoint is a comprehensive BPM suite that allows an organization to manage its care delivery processes in an entirely new and more reliable fashion. It allows healthcare organizations to focus on the people and pathways that are most important to fulfilling a process. It can integrate legacy applications and systems, providing a way to leverage existing investments and knowledge stores. Furthermore, Workpoint handles process exceptions with a fail-safe element. With processes handled entirely through Workpoint Advantage, progress can be tracked and compliance is confirmed through a detailed audit trail. The end result is lower operational costs and improved revenue.